Refund policy

Money-Back Guarantee Policy

Our Promise to You

At Cydno, we stand behind our products with complete confidence. That's why we're proud to offer a hassle-free money-back guarantee with no requirement to return your purchase.

Money-Back Guarantee Details

  • If you're not 100% satisfied with your purchase for any reason, you can request a full refund within 45 days of receiving your item. 
  • No need to return the product to us – keep it, gift it, or dispose of it as you see fit.
  • All we ask is that you provide brief feedback via email about why the product didn't meet your expectations so we can continue improving.
  • Note that refunds do not cover the shipping cost.

How to Request Your Refund

Simply contact our customer service team at hello@cydno.co.uk with your order number and a brief explanation of why you're dissatisfied. Once your request is processed, we'll refund your original payment method within 5 business days.

Exclusions

Our money-back guarantee applies to most products, with these exceptions:

  • Custom or personalized items
  • Digital products or downloadable content
  • Gift cards
  • Products marked as final sale
  • Bulk orders (more than 3 of the same item)

European Union Customers

For customers in the European Union, this policy exceeds the standard 14-day cooling-off period requirements. You enjoy all the benefits of our no-return money-back guarantee.

Potential Abuse

While we trust our customers, we reserve the right to limit or deny refunds in cases where we detect potential abuse of this policy, such as excessive refund requests from the same customer.

Questions?

If you have any questions about our money-back guarantee policy, please don't hesitate to contact us at hello@cydno.co.uk.

Thank you for shopping with Cydno – we're committed to your complete satisfaction.